The long anticipated release of Chuck House’s book on HP (HP Phenomenon - Innovation and Business Transformation) has finally arrived and Chuck was so kind as to send me a copy.   At 638 pages, it is the most complete look at the story behind what became HP.   Chuck doesn’t just tell what worked, but also describes in details what didn’t work and...

Dateline:  Sunnyvale, CA Segment 1:  Observations Skills (exercise) Observe a man and a woman Document everything they do (touch their hair, holding hands, reaching into their pockets) until you get to 20 items on your list Look at the list and try to understand who they are (are the friends, are they married, are they co-workers) Repeat the process with a new...