Changing customers
At HP, we have an Executive Briefing Center; where our large corporate clients come to be briefed about the latest technologies and products that are either in development or about to hit the market. Now, technically this service is for them. We are offering them information and opportunities to sta
Should You Use a Data-Driven Approach to Innovation?
The inspiration for innovation takes all forms. For some its music. For others its art. And for others its data. When I was CTO, Mark Hurd, the CEO at HP at the time, had a quote that was ingrained into everything the executive team did. The expectation was that as an executive you knew “your […]
Should You Use A Data Driven Approach
The inspiration for innovation takes all forms. For some its music. For others its art. And for others its data. When I was CTO, Mark Hurd, the CEO at HP at the time, had a quote that was ingrained into everything the executive team did. “If you stare at the
Decide to Keep or Push Out Customers
We tend to assume that any customer is a good customer. However, if you find that you’re working like crazy and have a solid and reliable customer base, but you’re still not making the profits you expected, then ask the Killer Question, Who do I not want to use my product? Do you remember back […]
What They Could Become
Great leaders – in business, government or society, know that when it comes to others, there is always more than meets the eye. Earl Nightingale once shared a story that reminds us to look beyond what we think is obvious. It seems that the NBC orchestra was about to be formed, David Sarnoff, chairma
What They Could Become
Great leaders - in business, government or society, know that when it comes to others, there is always more than meets the eye. Earl Nightingale once shared a story that reminds us to look beyond what we think is obvious. It seems that the NBC orchestra was about to be
What customers are saying and thinking about you
A few years ago, a passenger complaint letter to Virgin Atlantic circulated around the web. It was very long, fully illustrated with photos, clearly somewhat tongue-in-cheek, and very funny, but it made a few good points about the bad food and surly service this particular passenger had experienced.
Want To Innovate? Just Do It!
Any writer, syndicated cartoonist, innovator or perhaps a podcast host; sooner or later will run into what some would call writers’ block. They find themselves drawing a blank. They have a deadline rapidly approaching and they find themselves with nothing — not a single good idea. Writers Block It h
Just Do It!
Any writer, syndicated cartoonist, innovator or perhaps a podcast host; sooner or later will run into what some would call writers' block. They find themselves drawing a blank. They have a deadline rapidly approaching and they find themselves with nothing -- not a single good idea. Writers Block It
Keep your users passionate in a positive way
I’ve never shopped at the online craft marketplace Etsy.com. I’m not often in the market for hand-knitted iPod cozies, customized guitar cables, or the like. However, since 2005 Etsy.com has signed more than 400,000 merchants and nearly seven million users. Their annual sales figures for 2010 were $
