Transformational Innovations

 

The ultimate objective of any innovation is to transform business and transform lives.  How do you know if your innovation is of that transformational kind?  Here are my definitions that I use for the different stages/types of business:

  • If you charge for undifferentiated stuff, then you are in the commodity business.
  • If you charge for distinctive/differentiated tangible things, then you are in the goods business.
  • If you charge for the activities you perform, then you are in the service business.
  • If you charge for the time customers spend with you, then and only then are you in the experience business.
  • If you charge for the benefit customers (or “guests”) receive as a result of spending that time, you are in the transformation business.
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So …

  1. Which business type are you operating under?
  2. What innovations would you need to create to re-define your business?

 

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